Rage Against the Machine

I’ve known for many years that Columbia House the black hole of entertainment subscriptions. Usually I never deal with them but I received an email one day saying that I could earn a $500 gift card from Home Depot by participating in a survey. I had my doubts but I love Home Depot so I went ahead with it.

Well, at the end of the survey I was required to subscribe to three offers. Columbia House DVD club was one of them. I went for the hook and now I am sorry that I did. I received my first set of movies with no problem but a few weeks later my account was charge $56 for item I didn’t order.

Apparently CH has a Directors Selection and will automatically ship the DVD if a member doesn’t respond. Well, I’ve been fighting tooth and nail to get my money back. After logging into my account, I noticed that they hadn’t even shipped the movie. Even worse, they didn’t have the movie in stock. This pissed me off.

I called, but the customer service is an automated system and there is no option to speak with a representative. I believe this is done on purpose because CH knows that they are running a scam.

I won’t be deterred. I found the main number to CH on financial statements and started making calls. The first person I talked with transferred me to voice mail and I never heard back from them. My second attempt got me to the accounts payable department in the BMG music division. I left a message and the lady called back. She then went a step further and provided me with another name and phone number.

I’ve made several calls to the individual and have yet to hear back from them. Still, I am not deterred. I wrote a letter and mailed them to some executives and the individual whom phone number I have. They will get this letter every week until my issue is resolved.

But I am going to go a step further. I am going to produce this blog with the hopes that we as consumers can force the Columbia House to change their deceptive business practices. There are many alternatives and we need to exercise our right to quality services in exchange for our hard earned money.
Rage Against the Machine!!!!